1) Object and scope
The purpose of these Terms and Conditions is to regulate the relationship between Kukka (hereinafter Kukka or the Company), registered trademark in Europe, property of Concepción Fernández Alonso, with address at Ctra. Palma del Río km 3,3 Local 213 Parque Joyero, Córdoba, relating to all transactions made on the website located at www.kukkadesign.com (hereinafter, the "Online Store").
You can contact us by phone 957 612196 or by sending an email to info@kukkadesign.com.
2) Definitions
"Contractual Documents of the Site" .- The term includes these Terms and Conditions, the Privacy Notice, the Delivery Policy, Returns and Cancellations; In general, the term also includes any other contract, agreement, notice or policy that the Company issues and publishes from time to time and that is applicable to transactions carried out through the Online Store.
"Online Product Catalog" or "Catalog" .- Consists of all merchandise, gift certificates and, where applicable, services, which are available in the Online Store; Items in the Catalog are not necessarily available or in stock at the time an Order is placed; likewise, they may be changed, replaced or discontinued from time to time at the Company's discretion.
"Purchase Order" or "Order" .- It is the data message generated by the Customer to request the acquisition of a product, and in which the Customer expresses its willingness to purchase said product in the amount, price, terms and conditions there established.
"Confirmation of Purchase" .- It is the data message generated by the Online Store in which the Company expresses its acceptance to fill the Order offered by the Customer. The Purchase Confirmation confirms that the Company has sold and the Customer has purchased the corresponding items and records the time of purchase. The message includes an order number so that the Customer can monitor the delivery of your order.
3) Acceptance of the order
The acquisition of the products must be done through the activation of the button "CONFIRM ORDER" that appears at the foot of the page of the purchase request, and expresses the total acceptance of each and every one of the Terms and Conditions as shown on the website of kukka prior to the acquisition of the products, without being applicable to the news that may occur in the clauses of the terms and conditions later.
From the moment of acceptance, the user acquires the status of Client of the Company that is described in these terms and conditions. Any product or service subsequently offered by Kukka must be re-hired.
If the Client wishes to read the terms and conditions in more detail, he may print on paper or save the document in electronic format.
Kukka will send to the Client, once expressly accepted the present terms and conditions, justification of the contracting made, with all its terms, by email, before it is completed 24 hours after purchase.
Kukka informs you that it files the electronic documents in which the purchases are formalized.
In the event that the Customer makes an error when sending the details of a purchase, the Customer must contact the Customer Service.
4) Shipping information
It depends on the item or items you buy through the Online Store, it has different shipping methods available to you. When you are going to make the payment, we will indicate that you choose the shipping method in relation to your order. Shipping costs are based on the shipping method you have chosen and are calculated automatically during the payment process, before finalizing the order.
a.- Delivery locations:
We do not ship to, Ceuta and Melilla, nor to post office boxes.
b.- Deadlines and delivery costs:
We have the following shipping methods:
• Standard * (3-8 business days) International (8-15 business days)
You will receive your order within 3-8 full business days. We consider business days as working days from Monday to Friday, except official holidays marked in the official calendar.
• Shipments on request (15 business days) International (15-25 business days)
In case your order is not in stock, you could take up to 15 days to receive your order after the confirmation of your order on the web.
* Due to the high volume of orders in campaign periods, delivery times can be delayed.
5) Tracking and order history
Please contact our Customer Service Department, who will do everything possible to inform you about the status of your request.
6) Product review
Keep in mind that you assume the risk of the products you have ordered once the shipment is completed. If the packaging is damaged, please do not accept the shipment. Without prejudice to your rights, you are responsible for inspecting the product and notifying us of any complaint. In the case of defective products or disagreement with your request, you have the option to return the defective product and we will refund the purchase price.
7) Availability and validity of the offer
We strive to have stock of all the items offered on the website. In the case that you ask us for products that are not in stock, we reserve the right not to accept the offer. You will be informed by email and any other payment, of course, will be returned.
The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Price errors or spelling errors may occur.
8) Orders
The Online Store is open 24 hours a day. However, the store can be closed for maintenance. For your convenience, we strive to perform such work at night.
To make purchases at www.kukkadesign.com you must be at least 18 years of age and have a credit card accepted by us, described in section 12 of these terms.
We can reject an offer or cancel a purchase in any of the following situations, without being responsible for any damage or cost. We will notify you by email before any action, to try to resolve the problem and return any payment made:
• Your payment information is incorrect or not verifiable;
• Your order may have been made for fraudulent purposes, or in connection with a crime or other illegal activity;
• An inadvertent error has occurred in the Online Store, for example a payment error, etc .;
• We have reason to believe that he is a minor;
• The shipment could not be delivered at the address provided by Vd.
By placing an order in our Online Store, you make us an offer to purchase the products you have selected in these terms and conditions. We can accept or not accept the offer at our discretion.
We can only accept offers that are made through our Online Store. We can´t accept orders made by email, letters or fax.
If a product different from the one requested by the customer was delivered by mistake of Kukka, the correct product will be delivered, without any additional charge for the Client.
If a product has arrived at the broken, damaged or damaged customer, Kukka will replace it with another one in good condition, without additional charges.
9) Formalization of the purchase
It is formalized at the moment of clicking on "CONFIRM PURCHASE" and after the receipt shown on your screen, you agree to make the purchase, however, please see the section "Returns".
The receipt shown on your screen is an automated recognition that means that we have received your purchase offer. However, the acknowledgment does not mean that we have accepted your offer, and we reserve the explicit right to reject your offer after having received automatic recognition, which will be duly notified.
If you made an error when placing the order, please contact our Customer Service Department who will be happy to assist you. However, please always be sure to review your offer before placing the order.
10) Exchange and / or return policy
10.1. Returns & Exchanges
If for any reason you are not satisfied with the pieces purchased at kukkadesign.com, you have 30 calendar days from the date of purchase to return it. In case it is an outlet product, the term is 15 days. The piece must be in perfect condition and in its original packaging.
We will proceed to make the full refund of the price of the product using the same means of payment used by the customer for the initial transaction within 14 calendar days of receipt of the goods. Shipping costs will not be reimbursed or return.
Returns must be sent to our Main Center.
Kukka - Concepción Fernández Alonso
Ctra. Palma del Río Km. 3,3 Fab. 18 Planta alta
Parque Joyero - 14005
Córdoba - Spain
As proof of your return, we recommend that you keep the receipt of your return to track the delivery in our Returns Center and avoid loss.
Once the verification of the products returned in our Center, you will receive a confirmation email indicating that the amount will be paid in the same payment method that you used in the purchase.
Remember that the term in which you will see the payment reflected in your account will depend on your bank.
10.2) Right of withdrawal
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
To exercise the right of withdrawal is necessary to notify us of the decision to withdraw from the contract through an unequivocal statement through the following means:
Post mail
The client can use the following text although its use is not mandatory:
For the attention of:
Concepción Fernández Alonso - Kukka
Ecommerce Department (Customer Service)
Ctra. Palma del Río Km. 3,3 Fab. 18 Planta alta Parque Joyero
14005 Córdoba - Spain
Tel. 957 612196
Email: info@kukkadesign.com
D./Dª _________________________, with address in _________________ I hereby inform you that I am withdrawing from our sales contract of the following good (s) (Reference number corresponding to each item purchased) ________________________ with order number _____________________ requested as of _____________________and received on date ____________________.
Date:
Signature (only if submitted on paper):
Email
The client can use the form indicated in the previous section and send it to the following email: info@kukkadesign.com
Consequences of withdrawal
In case of withdrawal, we will refund all payments received after purchase, (with the exception of additional expenses resulting from the customer's choice of a different delivery mode to the less expensive mode of ordinary delivery). that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of the decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by the client for the initial transaction.
We may withhold reimbursement until you have received the goods, or until you have presented proof of the return of the same.
You must return or deliver directly the goods without undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.
Returns must be sent to our Center at the following address:
Concepción Fernández Alonso - Kukka
Ecommerce Department (Customer Service)
Ctra. Palma del Río Km. 3,3 Fab. 18 Planta alta Parque Joyero
14005 Córdoba - Spain
Tel. 957 612196
Under the responsibility and charge of the buyer, attaching the purchase ticket and the certificate of authenticity. The piece must be in perfect condition and in its original packaging.
In the event that he exercises the right of withdrawal, he will only be responsible for the decrease in the value of the goods resulting from a manipulation of them other than that necessary to establish their nature, characteristics or operation.
For more information about the conditions of return you can consult the "Returns" section of the "Help" section.
11) Fraud Check
In order to protect our customers and maintain the security of buying online, we can verify the information you provide when sending an order. These controls may include address verification and payment method to prevent fraud.
12) Payment methods
We accept the following payment methods:
• MasterCard
• VISA
• American Express
• PayPal
Please note that we can not accept payment methods not specified above. If you attempt to pay with any other method, we will not be responsible for the loss of your payment or any other damage caused by your action.
Only payment in euros is accepted.
a) Credit card verification number:
To maintain your own security and prevent fraud, you will be asked to enter your card verification number (CVV) when paying by credit card. You can find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number.
b) Payment processing:
When your request and data have been verified and the products purchased leave our warehouse for shipping, the payment will be deducted from your account. Note that your billing address must be entered exactly as it appears on your bank statement.
13) Prices and taxes
All the prices of the products, the shipping costs and other services include VAT (in Spain) For the rest of the countries, they are exempt and will pay in the country of origin if their country requires it. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery costs.
The prices that appear on the website are those that apply at the time of purchase. Prices may be subject to change without prior notice, but changes will not affect the orders we have accepted.
14) Secure purchase
Kukka is committed to protecting the personal information of our customers. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All orders are transmitted in a coded format. To make sure your application is secure, simply check it in your Internet browser while in the order section. Most browsers use some kind of symbol to alert you to the fact that you are on a secure website. We save your shipping and billing information when creating an account with us, but that information will not be used by anyone other than Kukka and the third parties who provide services related to www.kukkadesign.com
During the purchase, the identification number (CVV) of the customer's credit card is required for purchases made with credit cards. The CVV is a numeric 3 or 4 digit value that provides an encryption control of the information recorded on the card. This security feature is designed to protect the consumer against fraud. Your CVV will not be stored on our systems and you will have to provide the number each time you make a purchase at www.kukkadesign.com.
15) Minors
Our site is not directed to children under 18 years of age. We do not knowingly collect or store information about minors. If we are informed that a minor has made a purchase without the consent of his father or mother, we immediately, upon request of the parents, proceed to the cancellation of the sale and the refund of any amount of money collected after the return of the product. .
16) Photographs
Some items may appear a bit larger or smaller than their actual size due to the screen configuration and photographic technique. Other items can be represented in a size larger than their actual size in order to clearly show the details, or smaller than their actual size, in order to show the full article. Also, the color shades in the photographs of the products of the Online Store may be altered by the resolution of your monitor and may differ from the real ones.
17) Counterfeit alert
Kukka products are exclusively available on the Kukka website (www.kukkadesign.com), and official distributor outlets. Buyers must take care of alleged Kukka products sold through unauthorized channels. Be careful with fakes. When buying any Kukka piece, a certificate of authenticity will be issued certifying the legitimacy of the product and it is valid with respect to any imperfection in the production.
18) Customer Service
For any claim or query you can contact Kukka through the section of the website or through the following means of communication:
Phone: 957 612196
Email: info@kukkadesign.com
19) Language
The language in which the contract between Kukka and the Client will be perfected is Spanish.
20) Company Responsibilities
Kukka guarantees the quality of the service contracted through the Online Store.
All the rights that the laws in force guarantee to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may result in the return of the products or cancellation of the Services purchased by the Customer.
21) Customer Responsibilities
The Client undertakes to make lawful use of the Services, without contravening the current legislation, or injuring the rights and interests of third parties.
The Client guarantees the veracity and accuracy of the data provided when filling in the contract forms, avoiding causing damages to the Company, as a result of the incorrectness of the same.
Failure to comply with any of these terms and conditions may result in the withdrawal or cancellation of the Services by the Company without the need for prior notice to the Client and without giving any right to compensation.
22) Guarantees
Kukka, will respond to the Client of any lack of conformity that the deliveries manifest within the term of two years, as established by current regulations. It is excluded
guarantee regarding those damages caused by the use or by an improper use, as well as in general all those excluded by the current legislation.
23) Jurisdiction and applicable law
The relationship between Kukka and the Client will be governed by current Spanish regulations and any dispute will be submitted to the Courts and Tribunals of the Company's domicile.
The Company will pursue the breach of these Terms and conditions as well as any improper use of the website by exercising all civil and criminal actions that may correspond to and assist in law.
The European Commission provides consumers with a platform for resolving consumer complaints online, which they can use as a consumer and which is available at the following link: http://ec.europa.eu/consumers/odr /
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